Ordering Policies
Here’s how ordering with Crave Catering works. The full details are in our Terms & Conditions. Questions? Call (604) 708 0222 or email hello@crave.catering.
How far ahead to order
Please place your order at least 5 days before your event. Weddings, large events and holiday dates book up early, so give us more notice when you can.
Late orders
We’ll do our best to fit in late orders. A rush fee applies:
| Notice before your event | Rush fee |
|---|---|
| 3–4 days | +10% of the order (minimum $50) |
| Less than 3 days | +20% of the order (minimum $75), only if our kitchen can fit it in |
| Same day | Not available |
Minimum order
Delivery orders have a $500 minimum (before tax and delivery). Smaller orders are welcome as a pickup from our kitchen at 1880 Triumph St, Vancouver, or delivered with a $50 small-order fee.
Delivery
| Area | Delivery fee |
|---|---|
| Vancouver (including UBC) | $40 |
| Burnaby, New Westminster, Richmond, North Vancouver | $60 |
| Coquitlam, Port Moody, Delta, Surrey, West Vancouver | $90 |
| Other areas | Quoted with your order |
Delivery is drop-off. Hot buffet setup is $100 and equipment pickup is $30. Staffed service and rentals are quoted separately. Delivery times are an estimated window. Please give us the full address, unit or floor, parking and loading details, and an on-site contact.
Payment and deposits
- Orders under $1,500: paid in full when you book.
- Orders of $1,500 or more: 25% deposit to confirm, balance due 7 days before your event.
- Weddings: 50% deposit to confirm, balance due 7 days before your event.
- Staffed events follow the same rules. For events of $10,000 or more, we may ask for a 50% deposit; we’ll tell you in your order confirmation.
- Your date is reserved once we receive your payment or deposit.
- Approved business accounts can be invoiced – ask us.
- Prices are in Canadian dollars. GST is added at checkout.
Changes and final details
Your final menu, guest count and dietary needs are due 5 business days before your event. We can often make small changes up to 72 hours before, depending on availability, and the price may change. Once your final guest count is confirmed, it can’t go down.
Cancellations
| When you cancel | What happens |
|---|---|
| More than 7 days before | Refund of what you paid, minus costs we’ve already incurred (ingredients bought, rentals, payment fees) |
| 3–7 days before | 50% of the order total is charged |
| Less than 3 days before | Non-refundable |
Please cancel in writing to hello@crave.catering with your order number.
Allergies and dietary needs
Our kitchen handles common allergens, including nuts, and we can’t guarantee any item is allergen-free. If someone in your group has a severe allergy, please call us before you order.