CRAVE CATERING

GENERAL CATERING TERMS AND CONDITIONS

Effective Date: August 1, 2026

Crave Healthy Food Corp
Operating as Crave Catering
Unit 50 – 1880 Triumph Street
Vancouver, British Columbia V5L 1K3
Telephone: 604-708-0222
Email: hello@crave.catering

These General Catering Terms and Conditions apply to all catering orders, online orders, quotes, proposals, bookings, deliveries, pickups, staffed events, rentals and related services supplied by Crave Catering.

These Terms must be read together with the applicable quote, proposal, order confirmation, invoice, service schedule and any written changes accepted by Crave.

By approving a quote or proposal, submitting an online order, signing an agreement, paying a deposit or permitting Crave to begin work, the Customer confirms that the Customer has read, understood and agreed to these Terms.

PART I: GENERAL TERMS

1. DEFINITIONS

In these Terms:

“Accepted Order” means an order, proposal or booking that Crave has accepted in writing.

“Agreement” means the complete agreement described in Section 39.

“Crave” means Crave Healthy Food Corp, operating as Crave Catering.

“Customer” means the individual, business, organization or other person ordering or receiving the Services and any person acting on its behalf.

“Event” means the meeting, celebration, function, production, service or other occasion for which the Services are supplied.

“Event Date” means the confirmed date on which the Services are to be supplied.

“Final Guest Count” means the final number of guests confirmed by the Customer and accepted by Crave.

“Portal” means Crave’s online ordering website or customer ordering portal.

“Reusable Equipment” means any reusable platter, tray, bowl, Cambro, insulated carrier, beverage dispenser, chafer, heat lamp, utensil, linen, tableware, glassware, transport container, electrical accessory or other Crave-owned item supplied with an order.

“Service Documents” means the applicable quote, proposal, order confirmation, event summary, invoice, menu, rental list, staffing plan and written amendments.

“Services” means the catering, food, beverages, staffing, delivery, pickup, setup, rentals and other services identified in the Service Documents.

“Terms” means these General Catering Terms and Conditions, including all applicable schedules and appendices.

2. APPLICATION OF THESE TERMS

These Terms apply to all Services supplied by Crave unless Crave expressly agrees otherwise in writing.

Certain Services are also governed by the applicable schedules attached to these Terms:

• Schedule 1: Online Ordering
• Schedule 2: Delivery and Customer Pickup
• Schedule 3: Staffed Events
• Schedule 4: Bar and Beverage Service
• Schedule 5: Rentals and Reusable Equipment
• Appendix A: Reusable Equipment Replacement Schedule

A schedule applies only where the relevant Service is included in the Accepted Order.

If there is a conflict between these Terms and a Service Document, the Service Document governs the specific commercial details of the Accepted Order, including menu items, quantities, pricing, dates, staffing and payment deadlines. These Terms govern all general conditions.

3. CUSTOMER AUTHORITY

The person approving the order represents and confirms that they:

1. Have authority to enter into the Agreement.
2. Have authority to bind any business, organization or other Customer named in the Service Documents.
3. Are authorized to use the selected payment method.
4. Have provided complete and accurate information.
5. Have reviewed the Service Documents and these Terms.

Where more than one person or organization is identified as the Customer, each is jointly and individually responsible for the Customer’s obligations.

4. QUOTES AND PROPOSALS

A quote or proposal is an invitation to the Customer to book the stated Services. It is not a binding commitment by Crave until accepted in writing by Crave.

Unless otherwise stated, a quote or proposal:

• Is based on the information available when it was prepared.
• Is subject to availability.
• May expire on the date shown in the quote or proposal.
• May be revised if the Event details change.
• Does not reserve the Event Date until the required acceptance and payment have been received.

Crave may withdraw or revise a quote before acceptance where there has been:

• A pricing or calculation error.
• A material change in ingredient or supplier costs.
• A change in the requested Services.
• A change in availability or capacity.
• A change in applicable taxes, fees or third-party costs.

5. ACCEPTANCE AND CONFIRMATION

An order becomes binding only when:

1. The Customer has accepted the applicable Service Documents and these Terms.
2. Any required deposit or payment has been received or authorized.
3. Crave has reviewed and accepted the order.
4. Crave has issued written confirmation.

A payment receipt, submitted inquiry or automated system message does not, by itself, constitute acceptance by Crave.

Crave may request additional information, corrections, substitutions, revised timing, additional staffing or additional charges before accepting an order.

6. SERVICES AND MENU SELECTIONS

Crave will supply the Services identified in the Accepted Order.

Items, quantities, dietary selections, staffing, rentals and services not included in the Accepted Order are not included unless subsequently approved by Crave in writing.

Photographs and illustrations are representative only. Actual presentation, garnishes, containers, portion appearance and ingredients may vary.

Portion and serving estimates are approximate and may vary depending on:

• Guest appetites.
• Event duration.
• Service style.
• Other food being served.
• Menu composition.
• Customer service practices.

The Customer is responsible for determining whether the ordered quantities are appropriate for the Event.

7. MINIMUM ORDERS AND QUANTITIES

Minimum quantities, order values and guest counts may apply.

Applicable minimums may vary based on:

• Menu item.
• Service style.
• Delivery location.
• Event Date.
• Seasonal demand.
• Staffing requirements.
• Customization.
• Production requirements.

Crave may decline or revise an order that does not meet the applicable minimums.

8. PRICES AND CURRENCY

Unless otherwise stated, all amounts are in Canadian dollars.

Prices are based on the Services and information identified in the Service Documents.

The Customer is responsible for all applicable:

• Food and beverage charges.
• Delivery and pickup fees.
• Staffing charges.
• Rental charges.
• Setup and teardown charges.
• Parking, ferry, toll and access costs.
• Service charges or gratuities identified in the Service Documents.
• Taxes.
• Third-party charges.
• Approved additions or changes.
• Loss, damage and replacement charges.

Prices may be revised before acceptance.

After acceptance, prices may be revised where:

• The Customer requests a change.
• The Customer provides inaccurate or incomplete information.
• The guest count, location, timing or service requirements change.
• Additional staffing or equipment becomes reasonably necessary.
• A third-party supplier changes its charges.
• An obvious pricing or calculation error is identified.

No material price revision will apply without notice to the Customer.

9. TAXES

Applicable taxes will be added to the order as required by law.

Taxes are calculated based on the nature of the Services and charges supplied.

A tax exemption will be applied only where the Customer provides valid supporting documentation acceptable to Crave.

10. DEPOSITS

A deposit may be required to reserve an Event Date, secure products, retain staff or order third-party rentals.

The applicable deposit amount and due date will be identified in the Service Documents.

A deposit:

• Is applied toward the final order balance.
• Does not guarantee services beyond those identified in the Accepted Order.
• Is subject to the cancellation provisions of these Terms.
• May be retained to cover costs, commitments and reserved capacity where an order is cancelled.

Crave is not required to reserve the Event Date until the required deposit has been received.

11. PAYMENT

The Customer must pay all amounts by the deadlines stated in the Service Documents.

Unless otherwise agreed in writing, Crave may require full payment before delivery, pickup or commencement of the Event.

Crave may suspend or refuse Services if payment is not received when due.

The Customer remains responsible for all approved charges incurred after the original invoice, including:

• Guest-count increases.
• Additional menu items.
• Additional staffing time.
• Overtime.
• Parking or access costs.
• Rental additions.
• Equipment loss or damage.
• Other approved changes.

Payments may be made using the methods approved by Crave.

Any credit-card or payment-processing fee will be disclosed before the applicable payment is completed.

12. OVERDUE AMOUNTS

An invoice is due on the date stated on the invoice.

Where an amount remains unpaid, Crave may:

• Suspend or cancel Services.
• Withhold further bookings.
• Require payment by certified funds.
• Recover reasonable collection costs.
• Pursue any other remedy available under the Agreement or applicable law.

The Customer may not withhold an undisputed payment because of a dispute involving another order or charge.

13. CUSTOMER INFORMATION

The Customer must provide complete and accurate information, including:

• Customer name and contact information.
• Billing information.
• Event Date and timing.
• Delivery or pickup location.
• Venue access requirements.
• Guest count.
• Menu selections.
• Dietary requirements.
• Staffing requirements.
• Rental requirements.
• Venue rules.
• Loading and parking details.
• Onsite contact details.

Crave may rely on information supplied by the Customer.

Crave is not responsible for an error, delay, failed delivery or additional cost resulting from incorrect, incomplete or late information.

14. CUSTOMER-REQUESTED CHANGES

All change requests must be submitted in writing.

A change is not approved unless Crave confirms it in writing.

Changes remain subject to:

• Applicable ordering deadlines.
• Ingredient availability.
• Production capacity.
• Staffing availability.
• Delivery capacity.
• Rental availability.
• Additional charges.
• Revised pricing.
• Third-party commitments.

Crave is under no obligation to accept a change after an order has been confirmed.

A reduction in quantities, removal of items, reduction in staffing or change of Event Date may be treated as a partial cancellation.

15. FINAL MENU AND EVENT DETAILS

The Customer must finalize all menu selections, dietary information, guest counts, delivery details, staffing requirements and Event instructions by the deadline stated in the Service Documents.

Where no deadline is stated, Crave may require final details at least five business days before the Event Date.

Certain Services, large orders, specialty items, holidays, weddings and staffed Events may require longer deadlines.

Late information or changes may be:

• Declined.
• Subject to availability.
• Subject to a rush fee.
• Subject to additional staffing, production or delivery charges.

16. FINAL GUEST COUNT

The Final Guest Count must be provided by the deadline stated in the Service Documents.

Once the Final Guest Count has been accepted:

• It may not be reduced for pricing purposes.
• Increases remain subject to availability.
• Crave may require additional food, staff, equipment or charges.
• Crave is not responsible for shortages caused by attendance exceeding the Final Guest Count.

Where the Customer does not provide a Final Guest Count by the applicable deadline, Crave may prepare and invoice based on the highest confirmed or reasonably anticipated guest count.

17. CUSTOMER CANCELLATIONS

Unless a different cancellation policy is stated in the Service Documents or an applicable schedule, the following terms apply.

All cancellation requests must:

1. Be submitted in writing.
2. Include the order number or Event details.
3. Be acknowledged by Crave.

A cancellation is not effective until received by Crave.

More Than Seven Calendar Days Before the Event

Crave may refund amounts paid, less:

• Non-refundable payment-processing fees.
• Ingredients and supplies already purchased.
• Administrative and planning work completed.
• Non-refundable third-party charges.
• Custom products or materials.
• Other committed costs.

Between Three and Seven Calendar Days Before the Event

The Customer remains responsible for:

• 50% of the total order value.
• All non-refundable third-party costs.
• Ingredients, supplies and custom materials already purchased.
• Any additional committed costs exceeding the retained amount.

Any refund will be limited to the balance remaining after these amounts are deducted.

Less Than Three Calendar Days Before the Event

The order is non-refundable.

The Customer remains responsible for:

• The full order value.
• Approved additions.
• Non-cancellable third-party costs.
• Other charges already incurred for the Event.

Cancellation of the underlying Event, reduced attendance, venue changes, scheduling conflicts, weather concerns or Customer circumstances do not automatically entitle the Customer to a refund.

Any exception must be approved by Crave in writing. An exception in one instance does not create a precedent or obligation in another instance.

Nothing in this Section limits a legal cancellation right that cannot lawfully be excluded or restricted.

18. RESCHEDULING

A request to change the Event Date may be treated as a cancellation of the original Event Date and a request for a new booking.

Rescheduling is subject to:

• Availability.
• Applicable lead times.
• Production capacity.
• Staffing availability.
• Ingredient availability.
• Rental availability.
• Revised pricing.
• Costs already incurred.
• Third-party cancellation or change fees.

Payments are not automatically transferable to a new Event Date.

Where Crave approves a transfer, Crave may deduct costs incurred for the original Event Date and require additional payment.

A rescheduling request is not approved until confirmed by Crave in writing.

19. CANCELLATION OR MODIFICATION BY CRAVE

Crave may reject, cancel, suspend or modify Services where reasonably necessary because of:

• Product or ingredient unavailability.
• Supplier failure.
• Equipment failure.
• Staffing shortages.
• Unsafe conditions.
• Venue restrictions.
• Severe weather.
• Transportation interruption.
• Utility failure.
• Public-health requirements.
• Government action.
• Suspected fraud.
• Unauthorized payment.
• Customer breach.
• Circumstances outside Crave’s reasonable control.

Where Crave cancels Services and cannot offer a reasonable alternative, Crave will refund the amount paid for the affected Services.

Except where liability cannot lawfully be limited, Crave’s liability for the cancellation is limited to the applicable refund.

20. MENU AND INGREDIENT SUBSTITUTIONS

Crave will make reasonable efforts to supply the confirmed menu.

Substitutions may be necessary because of:

• Seasonal availability.
• Supplier shortages.
• Quality concerns.
• Product discontinuation.
• Market availability.
• Circumstances outside Crave’s reasonable control.

Crave may substitute an item or ingredient of reasonably comparable quality and value without advance notice where the substitution does not materially alter the menu item or identified dietary classification.

Crave will make reasonable efforts to obtain approval before making a material substitution.

If a material substitution cannot be agreed upon, Crave may remove and refund the affected item.

21. DIETARY REQUIREMENTS AND ALLERGIES

The Customer is responsible for obtaining and supplying complete dietary and allergy information.

Crave will make reasonable efforts to accommodate accepted dietary requests.

The Customer acknowledges that:

• Crave operates commercial kitchens that handle common allergens.
• Shared equipment, utensils, storage and preparation areas may be used.
• Cross-contact may occur.
• Supplier formulations may change.
• Crave cannot guarantee a completely allergen-free product or facility.

Terms such as vegetarian, vegan, gluten-free, dairy-free, nut-free or halal-friendly describe intended ingredients or preparation practices and do not constitute a guarantee against cross-contact.

Crave does not operate a certified kosher kitchen unless expressly stated otherwise.

The Customer must contact Crave directly before ordering for a person with a severe or life-threatening allergy.

Comment fields, order notes or third-party ordering platforms must not be relied upon as the sole method of communicating a serious allergy.

Crave may decline a request that cannot, in Crave’s reasonable judgment, be safely or reliably accommodated.

22. CUSTOMER-PROVIDED FOOD, BEVERAGES AND EQUIPMENT

Crave is not responsible for food, beverages, equipment or supplies provided by the Customer, venue or another supplier.

The Customer is responsible for ensuring that Customer-provided items are:

• Safe.
• Legal.
• Suitable for the Event.
• Properly stored.
• Available at the required time.
• Compatible with Crave’s Services.

Crave may refuse to handle or serve an item that appears unsafe, unsuitable or inconsistent with venue rules.

Crave is not responsible for loss, spoilage, damage or injury caused by Customer-provided items except to the extent directly caused by Crave’s negligence.

23. VENUE ACCESS AND REQUIREMENTS

The Customer is responsible for confirming that the venue:

• Permits the Services.
• Permits cooking, heating and electrical equipment where applicable.
• Provides suitable loading and parking.
• Provides timely access.
• Provides adequate elevators, doors and pathways.
• Provides safe electrical service.
• Provides potable water and waste disposal where required.
• Permits alcohol service where applicable.
• Meets applicable health and safety requirements.

The Customer must disclose all venue restrictions before acceptance of the order.

Additional labour, parking, delivery, waiting, setup or equipment charges may apply where venue conditions differ from the information provided.

24. SETUP AND TEARDOWN

Setup and teardown are included only where expressly stated in the Service Documents.

The Customer must provide sufficient access and time for setup and teardown.

Crave is not responsible for incomplete setup resulting from:

• Late venue access.
• Venue restrictions.
• Customer delays.
• Incomplete instructions.
• Unsafe conditions.
• Interference by other suppliers.
• Insufficient setup time.

Additional labour charges may apply where Crave staff are delayed or required to perform work outside the agreed scope.

25. FOOD HANDLING AFTER DELIVERY OR SERVICE

Responsibility for food care and temperature control passes to the Customer:

• On delivery for drop-off orders.
• On pickup for Customer pickup orders.
• At the end of Crave’s staffed service period for staffed Events.

The Customer is responsible for:

• Maintaining safe hot and cold holding temperatures.
• Following storage and reheating instructions.
• Protecting food from contamination.
• Serving food within an appropriate period.
• Discarding food held at unsafe temperatures.

Crave is not responsible for deterioration, contamination, illness or food-safety concerns caused by transportation, storage, reheating, handling or service after responsibility has passed to the Customer.

26. LEFTOVER FOOD

Where permitted, the Customer may retain leftover food at the Customer’s own risk.

Crave may decline to release food that has been held, displayed or handled in a manner that may create a food-safety concern.

The Customer assumes responsibility for the storage, transportation, reheating and consumption of released leftovers.

27. INSPECTION AND ORDER CONCERNS

The Customer should inspect the order promptly and notify Crave as soon as reasonably possible of:

• Missing products.
• Incorrect products.
• Material quantity errors.
• Visible damage.
• Food-quality concerns.
• Equipment shortages.

Prompt notice allows Crave to investigate and, where appropriate, provide a replacement, correction, credit or refund.

The Customer should retain photographs, packaging and affected products where safe and practical.

A product believed to be unsafe must not be consumed.

Perishable food is not returnable because of a change in preference, guest count or Event plans.

28. THIRD-PARTY SUPPLIERS

Crave may engage third-party suppliers, rental companies, delivery providers, staffing agencies or other contractors.

Where a third party supplies part of the Services:

• The third party’s applicable terms may apply.
• The Customer is responsible for approved third-party charges.
• Crave may pass through cancellation, replacement, cleaning, delivery and other supplier charges.
• Crave is not responsible for a third party’s acts or omissions except to the extent Crave is legally responsible.

29. PHOTOGRAPHY, VIDEO AND PROMOTIONAL USE

Crave may photograph or record the food, beverages, equipment, presentation, décor, service stations, table settings, venue spaces, setup process and other non-identifiable details associated with the Services.

Crave may use, reproduce, edit, crop, publish, distribute and display those photographs or recordings for legitimate business purposes, including:

• Crave’s websites.
• Crave’s social-media accounts.
• Advertising and promotional materials.
• Digital and printed menus.
• Quotes, proposals and sales presentations.
• Portfolios and examples of Crave’s work.
• Staff training.
• Menu and service development.
• Internal business and operational records.

Subject to the restrictions in this Section, Crave may photograph or record:

• Food and beverage items.
• Buffets, grazing tables and canapé displays.
• Crave-owned platters, tableware and presentation equipment.
• Table settings and serving stations.
• Overall room layouts and venue spaces.
• Floral arrangements and décor as part of the overall Event setup.
• Behind-the-scenes preparation, delivery and setup.
• Crave signage, menus and branded materials.
• Close-up details that do not identify an individual or reveal private information.

Crave will not intentionally photograph or publish an image or recording in which a guest, Customer representative, venue employee or other individual is recognizable as the primary subject without obtaining appropriate consent.

Crave will make reasonable efforts not to photograph, record or publish:

• Recognizable guests or Event attendees.
• Identifiable minors.
• Guest lists, seating plans, name cards or place cards containing names.
• Private documents, paperwork or computer screens.
• Payment information or personal contact information.
• Identification badges.
• Passwords, access codes or security information.
• Confidential corporate or Event information.
• Private residential details that could reasonably identify the property or its occupants.
• Other personal information unrelated to the Services.

The incidental appearance of an individual in the distant background of a wider photograph or recording will not constitute a breach of this Section where the person is not reasonably identifiable.

Crave may crop, blur, mask or otherwise edit an image or recording to remove or obscure identifying information.

Crave will not identify the Customer, disclose the private Event location or use the Customer’s name, logo or trademark in a manner that reasonably suggests an endorsement or formal partnership without the Customer’s prior permission.

Where the Event is held at a publicly identifiable commercial venue, Crave may identify or tag the venue only where doing so is permitted by the venue and does not disclose confidential information about the Customer or Event.

The Customer must notify Crave in writing before the Event if:

1. The venue prohibits or restricts photography or recording.
2. The Event is confidential or subject to media restrictions.
3. The Event involves confidential products, presentations or materials.
4. The Customer requires Crave not to photograph or record the Event setup.

The Customer is responsible for communicating any venue, employer, security or confidentiality restrictions to Crave before the Services begin.

Unless the Customer provides written notice of a restriction before the Event, the Customer authorizes Crave to take and use non-identifiable photographs and recordings in accordance with this Section.

A later request to remove an image will not require Crave to recall, destroy or replace printed materials or content already distributed. Crave will, however, consider reasonable requests concerning future digital use.

Photographs and recordings created by Crave employees in the course of their work are owned by Crave to the extent permitted by law.

Where Crave engages an independent photographer or videographer, Crave’s right to use the resulting content is subject to the ownership or licence rights granted by that photographer or videographer.

Nothing in this Section authorizes Crave to reproduce another person’s protected artwork, photography, branding or creative work as the principal subject of promotional content without any permission required by law.

30. INTELLECTUAL PROPERTY

Crave retains ownership of its:

• Menus.
• Recipes.
• Photographs and recordings created or owned by Crave.
• Designs.
• Proposal formats.
• Documents.
• Branding.
• Website content.

The Customer may use Service Documents for the applicable Event but may not reproduce or commercially use Crave’s proprietary materials without written permission.

31. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Crave is not liable for indirect, incidental, special, exemplary or consequential losses, including:

• Lost revenue.
• Lost profit.
• Business interruption.
• Loss of opportunity.
• Reputational loss.
• Venue costs.
• Event costs.
• Replacement catering costs.

Except where liability cannot lawfully be limited, Crave’s total liability arising from an order will not exceed the amount paid for the affected Services.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence or liability that cannot legally be excluded or limited.

32. CUSTOMER RESPONSIBILITY AND INDEMNITY

To the extent permitted by law, the Customer is responsible for losses, claims, costs or damage resulting from:

• Inaccurate Customer information.
• Unsafe venue conditions.
• Customer-provided food or equipment.
• Customer misuse of Crave equipment.
• Unauthorized alcohol service.
• Customer or guest conduct.
• Breach of these Terms.

The Customer will indemnify Crave against third-party claims arising from those matters, except to the extent caused by Crave’s negligence or misconduct.

33. EVENTS OUTSIDE CRAVE’S CONTROL

Crave is not responsible for delay, modification, non-performance or cancellation caused by circumstances outside its reasonable control, including:

• Severe weather.
• Fire.
• Flood.
• Natural disaster.
• Public-health restrictions.
• Labour disruption.
• Road closure.
• Transportation interruption.
• Utility failure.
• Equipment failure.
• Supplier failure.
• Government action.
• Venue closure.
• Civil disturbance.
• Similar events outside Crave’s reasonable control.

Crave may modify, suspend, reschedule or cancel the affected Services.

Crave will make reasonable efforts to notify the Customer and identify an alternative arrangement where practical.

34. ELECTRONIC COMMUNICATIONS

The Customer agrees to receive electronically:

• Quotes.
• Proposals.
• Invoices.
• Receipts.
• Confirmations.
• Amendments.
• Cancellation notices.
• Other order communications.

The Customer is responsible for providing a functioning email address and checking spam or filtered folders.

Electronic acceptance, payment, checkbox confirmation or written email approval may be treated as acceptance of the Agreement.

35. PRIVACY

Crave may collect and use Customer information to:

• Process orders.
• Communicate about Services.
• Process payments.
• Arrange delivery and staffing.
• Manage rental and equipment returns.
• Maintain business records.
• Respond to concerns or disputes.
• Meet legal obligations.

Crave may share necessary information with payment processors, delivery providers, rental suppliers and other contractors involved in fulfilling the order.

Crave will not intentionally use identifiable photographs of guests or other individuals for advertising or promotional purposes without obtaining appropriate consent.

36. NOTICES

Notices to Crave must be submitted to:

Crave Catering
Unit 50 – 1880 Triumph Street
Vancouver, British Columbia V5L 1K3
Email: hello@crave.catering
Telephone: 604-708-0222

The Customer should include the applicable order number and Event Date.

Notices to the Customer may be sent to the email address or other contact information provided by the Customer.

37. NO WAIVER

A failure or delay by Crave in exercising a right does not waive that right.

A waiver is effective only if confirmed in writing and applies only to the specific circumstances for which it was given.

38. SEVERABILITY

If any provision is found invalid, unlawful or unenforceable, it will be severed or limited to the minimum extent necessary.

The remaining provisions continue in effect.

39. COMPLETE AGREEMENT

The Agreement consists of:

1. The final quote, proposal or Order Confirmation.
2. The confirmed menu, quantities, pricing and Event details.
3. These General Catering Terms and Conditions.
4. Any applicable schedules.
5. Appendix A where Reusable Equipment is supplied.
6. Any written amendments accepted by Crave.

The Agreement replaces prior discussions or communications concerning the same order.

A verbal statement does not amend the Agreement unless confirmed by Crave in writing.

40. ASSIGNMENT AND CONTRACTORS

The Customer may not transfer the Agreement without Crave’s written consent.

Crave may use employees, contractors, delivery providers and suppliers to perform the Services.

41. APPLICABLE LAW

The Agreement is governed by the laws of British Columbia and the applicable federal laws of Canada.

Nothing in the Agreement excludes, restricts or overrides a right or obligation that cannot legally be excluded, restricted or waived.

SCHEDULE 1

ONLINE ORDERING

This Schedule applies to orders submitted through the Portal.

1. Online Products

Only products, packages and additions displayed as available through the Portal may be ordered online.

Portal offerings remain subject to:

• Minimum quantities.
• Minimum order values.
• Product-specific lead times.
• Delivery and pickup availability.
• Production capacity.
• Ingredient availability.
• Service-area restrictions.
• Seasonal and blackout-date restrictions.

2. Payment and Review

Unless otherwise stated, payment is required when the online order is submitted.

After payment, Crave will review the order for:

• Product availability.
• Applicable lead times.
• Delivery or pickup availability.
• Minimum quantities.
• Production capacity.
• Dietary requests.
• Payment authorization.
• Completeness of information.

3. Online Order Confirmation

An online order becomes binding only after:

1. Payment has been received or authorized.
2. Crave has reviewed and accepted the order.
3. Crave has issued a written Order Confirmation.

An automated receipt or checkout acknowledgment does not constitute acceptance.

4. Online Lead Times

Unless a longer lead time is displayed, online orders must be submitted at least 48 hours before delivery or pickup.

Certain items, quantities, dates and locations require longer notice.

Where products in the same order have different lead times, the longest applicable lead time governs the entire order.

A Portal error that permits a late order does not require Crave to accept it.

Meeting a displayed lead time does not guarantee availability.

5. Online Order Changes

Online orders cannot be automatically amended after submission.

Change requests must be submitted in writing and are subject to availability, applicable lead times, revised pricing and written approval.

6. Online Order Cancellations

Accepted online orders are final and have no automatic cancellation or refund entitlement except where required by law.

A cancellation request must be submitted in writing and acknowledged by Crave.

More Than 72 Hours Before Delivery or Pickup

Crave may approve a refund, partial refund or account credit after deducting costs and commitments already incurred.

Between 48 and 72 Hours Before Delivery or Pickup

Any approved refund will not exceed 50% of the amount paid.

A 50% refund is not guaranteed.

Less Than 48 Hours Before Delivery or Pickup

The order is non-refundable.

For certainty, Crave reserves the right to provide no refund, credit, transfer or rescheduling accommodation for an order cancelled within 24 hours.

7. Portal Errors

Crave may correct typographical, technical, pricing, calculation or availability errors.

A Portal malfunction does not require Crave to fulfil an order that cannot reasonably be supplied.

8. Online Contract Copy

The Portal will provide the Customer an opportunity to review the order, correct errors and accept or decline the applicable terms.

Crave will provide an electronic copy of the Accepted Order and applicable Terms using the email address supplied by the Customer.

SCHEDULE 2

DELIVERY AND CUSTOMER PICKUP

1. Delivery Charge Calculation

Delivery charges are calculated primarily according to the distance between the delivery location and the Crave production facility assigned to prepare the order.

The assigned facility may vary based on:

• Products ordered.
• Event Date.
• Production capacity.
• Delivery capacity.
• Operational requirements.

Delivery charges may also take into account:

• Delivery date and time.
• Travel time and route conditions.
• Delivery zone.
• Vehicle requirements.
• Ferry, bridge or toll costs.
• Parking and loading requirements.
• Venue access.
• Order size and complexity.
• Additional setup or logistical services.

2. Additional Delivery Surcharges

Where an additional surcharge is identified before acceptance, Crave will notify the Customer.

If the Customer does not approve the surcharge, Crave may decline the order and refund the amount paid.

After acceptance, additional parking, waiting, access, redelivery or transportation charges may apply where they result from:

• Incorrect information.
• A changed address.
• Unavailable access.
• An unavailable recipient.
• Extended waiting time.
• Customer or venue delays.

3. Delivery Information

The Customer must provide:

• Complete address.
• Postal code.
• Suite, unit or floor.
• Access instructions.
• Loading and parking information.
• Onsite contact.
• Onsite telephone number.
• Requested delivery time.

4. Delivery Windows

Unless expressly guaranteed in writing, delivery times are estimates and may be stated as a delivery window.

Crave is not responsible for delays caused by traffic, road closures, venue restrictions, weather or circumstances outside its reasonable control.

5. Receipt of Delivery

The Customer must ensure that an authorized person is available.

An order may be considered delivered when handed to:

• The Customer.
• The onsite contact.
• Reception.
• Security.
• A concierge.
• Another person who reasonably appears authorized to receive it.

6. Failed Delivery

Where delivery cannot be completed because of incorrect information, unavailable access or the absence of a recipient:

• Additional waiting or redelivery fees may apply.
• Food-safety limitations may prevent redelivery.
• The order may remain payable.

7. Customer Pickup

Pickup orders must be collected from the location and during the period stated in the Order Confirmation.

The Customer is responsible for suitable transportation and safe temperature control after collection.

SCHEDULE 3

STAFFED EVENTS

1. Staffing Scope

Staffing is included only where identified in the Service Documents.

The staffing plan may specify:

• Servers.
• Bartenders.
• Chefs.
• Supervisors.
• Setup personnel.
• Event attendants.

2. Minimum Staffing Hours

Minimum staffing hours may apply.

The Customer is responsible for the confirmed minimum even where staff are released early.

3. Staffing Time

Staffing time includes, where applicable:

• Arrival.
• Setup.
• Service.
• Breaks.
• Teardown.
• Packing.
• Waiting time.
• Travel time where agreed.

4. Overtime and Delays

Additional staffing charges apply where staff remain beyond the confirmed end time because of:

• Customer requests.
• Event delays.
• Venue delays.
• Extended service.
• Delayed speeches or programming.
• Delayed access or teardown.
• Additional cleanup.

Additional time may be billed in increments stated in the Service Documents or, where no increment is stated, in 30-minute increments.

5. Staff Duties

Crave staff are responsible only for the duties identified in the Service Documents.

Staff are not automatically responsible for:

• Venue cleaning.
• Furniture movement.
• Coat check.
• Security.
• Child supervision.
• Handling non-Crave food.
• Serving alcohol not approved by Crave.
• Dishwashing outside the agreed scope.
• Tasks for other suppliers.

6. Staff Safety

Crave may remove staff or suspend Services where conditions are unsafe, abusive, unlawful or threatening.

The Customer remains responsible for charges incurred up to suspension or removal.

7. Breaks and Working Conditions

The Customer must provide reasonable access to:

• Washrooms.
• Drinking water.
• Safe work areas.
• Required breaks.
• Suitable lighting.
• Weather protection where applicable.

SCHEDULE 4

BAR AND BEVERAGE SERVICE

1. Service Availability

Bar and beverage services are supplied only where identified in the Service Documents.

Crave may decline standalone bartending where food Services are not included.

2. Liquor Licence and Permits

The Customer is responsible for obtaining and maintaining all required liquor licences, Special Event Permits and venue approvals unless Crave expressly agrees otherwise in writing.

The Customer must provide proof of the applicable permit upon request.

3. Customer-Supplied Alcohol

Where the Customer supplies alcohol, the Customer is responsible for:

• Lawful purchase.
• Transportation.
• Quantity.
• Storage.
• Product quality.
• Compliance with permit conditions.
• Removal after the Event.

Crave may refuse to serve alcohol that appears unlawful, unsafe or inconsistent with the applicable permit.

4. Responsible Service

Crave bartenders may:

• Request identification.
• Refuse service.
• Limit service.
• Stop service.
• Remove alcohol from service.

Service may be refused to a person who appears:

• Intoxicated.
• Underage.
• Unable to provide acceptable identification.
• Disruptive.
• Unsafe.

5. Bar Hours

Bar opening, last call and closing times will follow:

• The Service Documents.
• Venue rules.
• Permit conditions.
• Applicable law.
• Crave’s responsible-service judgment.

6. Glassware and Equipment

Glassware, ice, garnishes, beverage tubs and bar equipment are included only where identified in the Service Documents.

Loss and damage are governed by Schedule 5 and Appendix A.

SCHEDULE 5

RENTALS AND REUSABLE EQUIPMENT

1. Crave-Owned Equipment

All Reusable Equipment remains the sole property of Crave.

Payment for food, delivery, pickup or staffing does not transfer ownership.

2. Formal Presentation

Certain orders may offer formal presentation using reusable platters, bowls, trays, stands or utensils.

Unless otherwise stated, Crave does not charge a separate rental fee for ordinary use of Crave-owned presentation equipment.

A separate collection and logistics charge may apply.

3. Customer Care Obligations

The Customer must:

1. Exercise reasonable care.
2. Keep equipment secure and together.
3. Not discard, sell or transfer equipment.
4. Not use equipment for another purpose.
5. Make equipment available for collection.
6. Promptly report loss or damage.

4. Collection

The Customer must ensure equipment is:

• At the agreed location.
• Accessible.
• Reasonably clean.
• Free of remaining food.
• Safe for transport.
• Ready at the agreed time.

Professional cleaning is not required unless otherwise stated.

5. Additional Collection Charges

Additional pickup, waiting or redelivery charges may apply where:

• Access is unavailable.
• The onsite contact is unavailable.
• Equipment is not ready.
• Equipment has been moved.
• A second collection is required.

6. Missing Equipment

Equipment may be treated as missing if it remains unavailable seven calendar days after the scheduled collection date unless another arrangement has been approved in writing.

7. Loss and Damage

The Customer is responsible for equipment that is:

• Lost.
• Missing.
• Discarded.
• Stolen while in the Customer’s possession.
• Not returned.
• Returned with missing components.
• Damaged beyond ordinary wear and tear.
• Unsafe or unsuitable for continued use.

8. Replacement Charges

Replacement charges for commonly supplied items are listed in Appendix A.

A $25 sourcing and administration fee applies once per replacement incident, not once per individual item.

Applicable taxes are additional.

For an unlisted item, the charge is:

• The reasonable current market cost of a comparable commercial-grade replacement.
• Applicable shipping, brokerage or supplier delivery costs.
• The $25 sourcing and administration fee.
• Applicable taxes.

Where a component cannot reasonably be obtained separately, Crave may charge for the complete functional item or set.

Normal wear and tear is not chargeable.

9. Third-Party Rentals

The Customer is responsible for third-party:

• Loss charges.
• Damage charges.
• Repair charges.
• Cleaning charges.
• Late-return charges.
• Replacement charges.
• Delivery and collection charges.

The third-party supplier’s invoice or assessment will be used unless there is an obvious error.

APPENDIX A

REUSABLE EQUIPMENT REPLACEMENT SCHEDULE

All amounts are in Canadian dollars and apply per item unless otherwise stated.

A $25 sourcing and administration fee applies once per replacement incident.

Applicable taxes are additional.

Normal wear and tear is not chargeable.

For an unlisted item, the charge is the reasonable current market cost of a substantially comparable commercial-grade replacement, plus the sourcing and administration fee and applicable direct acquisition costs.

Chafing and Hot-Holding Equipment

Insulated Food and Beverage Transport

Reusable Presentation Equipment

Serving Utensils

Plates, Bowls, Mugs and Ramekins

Glassware

Flatware

Linens

Beverage and Bar Equipment

Transport, Storage and Electrical Accessories

Other Equipment